Terms and conditions

  1. Siriafrika Ecoventures ("SIRIAFRIKA ECOVENTURES") presume that you are of sufficient legal age to use the website and create binding legal obligations.

  2. You may not assign convey or delegate your rights duties and obligations entered with Siriafrika Ecoventures.

  3. Siriafrika Ecoventures reserves the right to accept or decline any traveller on any trip, before or during the trip should such person's mental or physical condition impede the operation of the service or the rights, welfare or enjoyment of other travellers. In this case a refund of the unused land services is the limit of Siriafrika Ecoventures liability to the traveller removed. We also reserve the right to alter or modify the itinerary of any tour or relocate accommodation if schedules, security matters and/or events beyond our control make such alteration necessary.

  4. You require a passport valid for at least the duration of your trip. Visa requirements are subject to change without notice and we recommend you check with the appropriate embassy or consulate. Travellers are responsible for ensuring they have the correct visas and documents. Malaria is endemic in some parts of Africa and precautions must be taken. It is recommended you visit your primary physician or local travel clinic to review any medications or recommended inoculations. Be sure to carry your inoculation certificate with you as proof of inoculations. If you are concerned about taking any medications, check with your physician before you book your trip.

  5. Siriafrika Ecoventures are travel agents and tour operators and are not carriers, car hire operators, or keepers of hotels, lodges or other accommodation. Siriafrika Ecoventures will arrange air tickets and reservations for car rental, accommodation and other travel services only as your agent and you will be subject to these terms and conditions and additional ones applicable for the particular service that you may purchase and those of each of the suppliers of such services. Siriafrika Ecoventures do not accept any liability in relation to any service or for any loss or damage you may suffer as a result of the acts omissions or defaults of any supplier or other third party.

  6. While all effort has been made to provide correct and up to date information at the website (www.siriafrika.com) Siriafrika Ecoventures do not warrant the accuracy, completeness, merchantability or fitness for a particular purpose of any of the content found at this site.

  7. It is expected that any complaints will be resolved to your satisfaction and within reasonable time. In the unlikely event of you remaining dissatisfied please write to us setting out your complaint in detail within 28 days of the end of the travel arrangements. Siriafrika Ecoventures are members of the Kenya association of tour Operators (KATO) and we are bound to operate within the KATO Code of Ethics. Further we accept mediation by KATO in case of any dispute between us that has not been resolved in a mutually acceptable way.

  8. A binding contract between you and Siriafrika Ecoventures only comes into being after you have fulfilled any terms applicable for the confirmation of a booking and your reservation has been accepted and a confirmation advice issued to you through e-mail. The date of the contract is the date that appears on the confirmation advice.

  9. Where you have a contract, this contract will be governed by the laws of the country in which the services you require will be rendered and will be subject to the exclusive jurisdiction of the courts of that country.

  10. Siriafrika Ecoventures reserve the right to increase or decrease prices quoted at the site at any time before your booking is made and confirmed.

  11. While all precautions are taken to ensure your safety and enjoyment such services as you may purchase, Siriafrika Ecoventures and/or its agents and suppliers shall not be liable for: death, injury, delay, loss or damage arising from any cause and in any manner whatsoever; change of itinerary; acts of terrorism, acts of God or government; neglect, accident, error or omission caused by any of these suppliers or independent contractors, their employees, representatives; or, any event beyond the control of Siriafrika Ecoventures.

  12. The hazards of travel may give rise to some risks and dangers including those inherent in travel by boat, train, road, vehicles, aircraft or other means including loss of luggage and delay or cancellation of flights, the forces of nature, political unrest, and accident or illness in remote regions without means of rapid evacuation or medical facilities. You are advised to take out adequate travel insurance against such risks through us or any other party.

  13. All baggage is carried at the traveller’s own risk and where applicable Siriafrika Ecoventures reserves the right to exclude certain baggage at its discretion.

  14. Siriafrika Ecoventures may at any time modify these terms and your use of the services at the website is conditional upon the terms in force at the time of your use.

TERMS & CONDITIONS FOR SAFARIS

VERY IMPORTANT NOTES
Rates and Availability are subject to change with or without prior notice.
They are only available if pre-payment is made through Siriafrika Ecoventures.
The information given is based on CURRENT STATUS and is therefore NOT a guarantee of availability and hence not a guarantee of services requested. We can only confirm services upon receipt of payment/deposit SUBJECT to availability at that time.


RESERVATIONS
A 50% deposit is required for booking and full payment at least 45 days before service commencement. If date of service falls below or within 45 days full payment is required.
Payments can be made by: Bank Wire Transfer OR Credit Cards (Visa & Master Card ONLY)


CANCELLATIONS
any monies paid will be refunded on early cancellation, less the cost of cancellation fees levied by hotels or lodges
Booking fees and bank charges are non-refundable.
Bookings cancelled or reduced in length of stay or reduced in number of occupancy are subject to cancellation and no show fees as follows:

          Between 60 and 45 days prior to arrival - 35% of tour costs
          Between 44 and 16 days - 50% of tour costs
          Less than 16 days - 100% of tour costs.

In all cases, notifications of cancellation is to be put in writing to Siriafrika Ecoventures.
The above cancellation fees may be higher depending on the property booked


RATES
Tour cost includes: all expenses in respect of vehicle and driver as per itinerary, table d'hôte meals on safari, entrance fees to national parks and reserves.
Exchange rate: Rates are based on current rate and should the exchange rate vary, Siriafrika Ecoventures reserves the right to adjust these rates accordingly from the date of such variations.
Government taxes: Rates are inclusive of all taxes where applicable. In case of any increase or decrease or introduction of new taxes, Siriafrika Ecoventures will adjust these rates based on the variations.
Cancellation fees apply in case of booking cancellation or reduction in number occupancy or reduction in length of stay or No show. Please refer to our booking policies for the cancellation scale. However, note the scale might be higher depending on the property booked since some hotels have higher charges.
Holiday supplements: Rates do not include any holiday supplement where applicable i.e. Easter, Christmas, New Year etc.
Children's policy: Child rate only applies to children aged between 2 to12 years.
Travel Insurance cover is not included in your price, we however urge you to take insurance covering you against loss and damage as well as medical insurance.


CHECK IN TIME / CHECK OUT TIME
Check in time is from 1200 noon on the expected arrival date. Check out time is 1000am on the departure date. Extra cost apply for early check in or late check-out. Hotels do have different conditions on this and please reconfirm at time of booking.
Day room use can be arranged at extra cost and check out time is at 1800hrs.


TRANSPORT
will be provided as per quotation. The right is reserved to employ the service of sub - contractors if need arise. English speaking driver/ guide are provided. Other language speaking driver/guides are provided on request and subject to availability.


TOUR ALTERATIONS
The Company ensures to adhere with the program as arranged, however, it reserves the right to alter the arrangements or cancel the operation of tour if serious need arises, but will inform agent / client before action. Such cases may be caused by airline cancellation, hotel problems, political tension, and weather i.e. rainfall on game areas, tracks, airstrips or any other bookings problem that affects the program. The company also reserves the right to decline to accept or retain any person as a member of the tour at any time, in which case an equitable amount will be refunded.


LIABILITY
The Company and its agents act as agents of the passenger in all matters relating to hotel / lodge accommodation, transport, tours etc. and shall not be liable for injury, delays, loss or damage in any manner. The laws of the country in which the tour takes place and no other country govern the company’s liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the action arises. The company reserves the right to employ sub-contractors for all or part of the services. The company cannot be held responsible for loss or damage of luggage.


TRAVEL DOCUMENTS / HEALTH /YELLOW FEVER
Please ensure that all travel documents are valid and also verify if health requirements e.g. vaccination are needed by the country you are traveling to.
For any other medical requirements get advice from your doctor before traveling.

TERMS & CONDITIONS FOR BEACH HOLIDAYS

Rates and Availability are subject to change with or without prior notice.
They are only available if pre-payment is made through Siriafrika Ecoventures.
The information given is based on CURRENT STATUS and is therefore NOT a guarantee of availability and hence not a guarantee of services requested. We can only confirm services upon receipt of payment/deposit SUBJECT to availability at that time.


RESERVATIONS
A 50% deposit is required for booking and full payment at least 45 days before service commencement. If date of service falls below or within 45 days full payment is required.
Payments can be made by: Bank Wire Transfer OR Credit Cards (Visa & Master Card ONLY)


CANCELLATIONS
any monies paid will be refunded on early cancellation, less the cost of cancellation fees levied by hotels or lodges
Booking fees and bank charges are non-refundable.
Bookings cancelled or reduced in length of stay or reduced in number of occupancy are subject to cancellation and no show fees as follows:

          Between 60 and 45 days prior to arrival - 35% of total holiday costs
          Between 44 and 16 days - 50% of total holiday costs
          Less than 16 days - 100% of holiday costs.

In all cases, notifications of cancellation is to be put in writing to Siriafrika Ecoventures.
The above cancellation fees may be higher depending on the property booked


RATES
Tour cost includes: all expenses in respect of vehicle and driver as per itinerary, table d'hôte meals on safari, entrance fees to national parks and reserves.
Exchange rate: Rates are based on current rate and should the exchange rate vary, Siriafrika Ecoventures reserves the right to adjust these rates accordingly from the date of such variations.
Government taxes: Rates are inclusive of all taxes where applicable. In case of any increase or decrease or introduction of new taxes, Siriafrika Ecoventures will adjust these rates based on the variations.
Cancellation fees apply in case of booking cancellation or reduction in number occupancy or reduction in length of stay or No show. Please refer to our booking policies for the cancellation scale. However, note the scale might be higher depending on the property booked since some hotels have higher charges.
Holiday supplements: Rates do not include any holiday supplement where applicable i.e. Easter, Christmas, New Year etc.
Children's policy: Child rate only applies to children aged between 2 to12 years.
Travel Insurance cover is not included in your price, we however urge you to take insurance covering you against loss and damage as well as medical insurance.


CHECK IN TIME / CHECK OUT TIME
Check in time is from 1200 noon on the expected arrival date. Check out time is 1000am on the departure date. Extra cost apply for early check in or late check-out. Hotels do have different conditions on this and please reconfirm at time of booking.
Day room use can be arranged at extra cost and check out time is at 1800hrs.


TRANSPORT
will be provided as per quotation. The right is reserved to employ the service of sub - contractors if need arise. English speaking driver/ guide are provided. Other language speaking driver/guides are provided on request and subject to availability.


TOUR ALTERATIONS
The Company ensures to adhere with the program as arranged, however, it reserves the right to alter the arrangements or cancel the operation of tour if serious need arises, but will inform agent / client before action. Such cases may be caused by airline cancellation, hotel problems, political tension, and weather i.e. rainfall on game areas, tracks, airstrips or any other bookings problem that affects the program. The company also reserves the right to decline to accept or retain any person as a member of the tour at any time, in which case an equitable amount will be refunded.


LIABILITY
The Company and its agents act as agents of the passenger in all matters relating to hotel / lodge accommodation, transport, tours etc. and shall not be liable for injury, delays, loss or damage in any manner. The laws of the country in which the tour takes place and no other country govern the company’s liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the action arises. The company reserves the right to employ sub-contractors for all or part of the services. The company cannot be held responsible for loss or damage of luggage.


TRAVEL DOCUMENTS / HEALTH /YELLOW FEVER
Please ensure that all travel documents are valid and also verify if health requirements e.g. vaccination are needed by the country you are traveling to.
For any other medical requirements get advice from your doctor before traveling.

TERMS & CONDITIONS FOR HOTELS & LODGES

VERY IMPORTANT NOTES
Rates and Availability are subject to change with or without prior notice.
They are only available if pre-payment is made through Siriafrika Ecoventures.
The information given is based on CURRENT STATUS and is therefore NOT a guarantee of availability and hence not a guarantee of services requested. We can only confirm services upon receipt of payment/deposit SUBJECT to availability at that time.


RESERVATIONS
A 50% deposit is required for booking and full payment at least 45 days before service commencement. If date of service falls below or within 45 days full payment is required.
Payments can be made by: Bank Wire Transfer OR Credit cards (Visa, Amex, Master card ONLY)


CANCELLATIONS
Any monies paid will be refunded on early cancellation, less the cost of cancellation fees levied by hotels or lodges
Booking fees and bank charges are non-refundable.
Bookings cancelled or reduced in length of stay or reduced in number of occupancy are subject to cancellation and no show fees as follows:

          Between 60 and 45 days prior to arrival - 35% of hotel costs
          Between 45 and 16 days - 50% of hotel costs
          Less than 16 days - 100% of hotel costs.

In all cases, notifications of cancellation is to be put in writing to Siriafrika Ecoventures.
The above cancellation fees may be higher depending on the property booked


RATES
Tour cost includes: all expenses in respect of vehicle and driver as per itinerary, table d'hôte meals on safari, entrance fees to national parks and reserves.
Exchange rate: Rates are based on current rate and should the exchange rate vary, Siriafrika Ecoventures reserves the right to adjust these rates accordingly from the date of such variations.
Government taxes: Rates are inclusive of all taxes where applicable. In case of any increase or decrease or introduction of new taxes, Siriafrika Ecoventures will adjust these rates based on the variations.
Cancellation fees apply in case of booking cancellation or reduction in number occupancy or reduction in length of stay or No show. Please refer to our booking policies for the cancellation scale. However, note the scale might be higher depending on the property booked since some hotels have higher charges.
Holiday supplements: Rates do not include any holiday supplement where applicable i.e. Easter, Christmas, New Year etc.
Children's policy: Child rate only Siriafrika applies to children aged between 2 to12 years.
Travel Insurance cover is not included in your price, we however urge you to take insurance covering you against loss and damage as well as medical insurance.


CHECK IN TIME / CHECK OUT TIME
Check in time is from 1200 noon on the expected arrival date. Check out time is 1000am on the departure date. Extra cost apply for early check in or late check-out. Hotels do have different conditions on this and please reconfirm at time of booking.
Day room use can be arranged at extra cost and check out time is at 1800hrs.


TRANSPORT
will be provided as per quotation. The right is reserved to employ the service of sub - contractors if need arise. English speaking driver/ guide are provided. Other language speaking driver/guides are provided on request and subject to availability.


TOUR ALTERATIONS
The Company ensures to adhere with the program as arranged, however, it reserves the right to alter the arrangements or cancel the operation of tour if serious need arises, but will inform agent / client before action. Such cases may be caused by airline cancellation, hotel problems, political tension, and weather i.e. rainfall on game areas, tracks, airstrips or any other bookings problem that affects the program. The company also reserves the right to decline to accept or retain any person as a member of the tour at any time, in which case an equitable amount will be refunded.


LIABILITY
The Company and its agents act as agents of the passenger in all matters relating to hotel / lodge accommodation, transport, tours etc. and shall not be liable for injury, delays, loss or damage in any manner. The laws of the country in which the tour takes place and no other country govern the company’s liability to passengers carried in its own vehicles. All claims are subject to the jurisdiction of the courts of the country in which the action arises. The company reserves the right to employ sub-contractors for all or part of the services. The company cannot be held responsible for loss or damage of luggage.


TRAVEL DOCUMENTS / HEALTH /YELLOW FEVER
Please ensure that all travel documents are valid and also verify if health requirements e.g. vaccination are needed by the country you are traveling to.
For any other medical requirements get advice from your doctor before traveling.

TERMS & CONDITIONS FOR FLIGHTS


Air fares and taxes are subject to change without notice and, are subject to reconfirmation at time of providing full names to make bookings.
They are only available if pre-payment is made through Siriafrika Ecoventures.
The information given is based on current status and is therefore NOT a guarantee of services requested.
We can only confirm Services upon receipt of payment SUBJECT to availability at that time.
Applicable fare will vary depending on class and airline booked.


RESERVATIONS
Reservations can only be confirmed once full names have been provided as per the passports and we will send you confirmation by email.
Full payment is required once the booking has been confirmed to enable us issue the ticket and email you the electronic ticket details.
Some tickets once issued are non-changeable, non-refundable or non-re-routable and so note all these are subject to Airline terms and conditions.
Reconfirmation: Always remember to reconfirm your flight 24hrs before departure time. You can call us on the contact information on the right or the Airline whichever is easier for you as long as you have the booking reference and the ticket number.


CANCELLATIONS
Penalty fee applies for cancellation or change of reservation depending on airlines conditions as some cannot be changed/cancelled.
Any monies paid will be refunded on early cancellation, less the cost of cancellation fees levied by the Airlines. Late cancellation will be subject to Airline terms and condition for making booking. Booking fees is non-refundable and the 3% bank surcharges as well. Once ticket issued, change of reservation will attract a minimum of US$35 per change.


LIABILITY
The Company and its agents act as agents of the passenger in all matters relating to airline travel and, shall not be liable for injury, delays, loss or damage in any manner. The laws of the country in which the travel takes place and no other country govern the company’s liability to passengers carried. All claims are subject to the jurisdiction of the courts of the country in which the action arises. The company reserves the right to employ sub-contractors for all or part of the services.
The company cannot be held responsible for loss or damage of luggage.


TRAVEL DOCUMENTS / HEALTH /YELLOW FEVER
Please ensure that all travel documents are valid and also verify if health requirements e.g vaccination are needed by the country you are traveling to.
For any other medical requirements get advice from your doctor before traveling.

TERMS & CONDITIONS FOR CAR RENTALS

Rates and Availability are subject to change with or without prior notice.
They are only available if pre-payment is made through Siriafrika Ecoventures.
The information given is based on CURRENT STATUS and is therefore NOT a guarantee of availability and hence not a guarantee of services requested. We can only confirm services upon receipt of payment/deposit SUBJECT to availability at that time.


RESERVATIONS
A 50% deposit is required for booking and full payment at least 45 days before Service Commencement.
If date of service falls below or within 45 days full payment is required.
Full payment of the period of hire and for the estimated distance is to be made when taking over the car. In addition to a deposit of US$ 2,500 is required from a hirer.
The deposit is refundable upon safe return of the vehicle less any outstanding invoices. Windscreens, broken glasses / lenses, loss of tires and tools are responsibility of the hirer.
Payments can be made by: Bank Wire Transfer OR Credit Cards (Visa and Master Card ONLY)


CANCELLATIONS
Any monies paid will be refunded on early cancellation, less the cost of cancellation fees levied by Siriafrika Ecoventures.
Booking fees and bank charges are non-refundable.
Bookings cancelled or reduced in length of stay or reduced in number of occupancy are subject to cancellation and no show fees
as follows:
                Between 60 and 45 days prior to arrival - 35% of car rental costs
                Between 44 and 16 days - 50% of car rental costs
                Less than 16 days - 100% of car rental costs. 


SELF DRIVE INFORMATION & CONTRACT

TERMS & CONDITIONS
Renters must present a passport and valid driving license before the vehicle will be released.
Renters will be required to sign this car hire contract and a liability waiver before the vehicle will be released.
A non-refundable deposit of (25% of the total rental cost) must be paid when reserving the vehicle.
A refundable security deposit of USD 2,500 must be made prior to the vehicle being released to the renter.
There are no refunds for vehicles returned earlier than the agreed return date set at the time of rental.
No person other than the renter should drive the vehicle.
Renters agree not to drive the vehicle when under the influence of drugs or alcohol.
The renter is responsible for all passengers in the vehicle. The renter shall remain solely responsible for any loss, damage, or compensation that may occur to any person or property.
Monthly rentals are intended for town use only.  Please inform the office if you would like to take the vehicle out of Nairobi.


MAINTENANCE/ DAMAGES/ LOSS
Renters are required to recognize and promptly repair leaking or punctured tires.
Renters are required to check and refill water and oil reservoirs regularly (vehicles driven in town weekly/in the bush daily).
Renters are required to fill fuel only at larger gas stations, such as BP and Total. In some of the smaller gas stations, diesel or petrol is sometimes mixed with other materials. Dirty fuel can damage the engine.
Renters are liable for the costs of repairs due to negligence, reckless and/or careless driving.
Renters are required to replace broken windscreens, windows, mirrors and damaged tires.
Renters are required to replace items lost or stolen from a vehicle (including spare tires, jacks and other tools rented with the vehicle).
The vehicle shall not be used for the smuggling or carrying illegal goods or items.  If the vehicle is used for smuggling or carrying illegal good or items and is caught and or seized by any authority, the renter is responsible for and will pay for any costs incurred as a result.
The hirer will be responsible for car damages that occurred during the time of rent amounting up to Ksh.50,000


BREAKDOWNS
All vehicles are checked and serviced before being rented out. However, because of the rough driving conditions there are times that there are unexpected problems with vehicles.

Renters may take vehicles to another garage when a minor problem occurs while driving outside of town (more than 50 kilometres from the City Centre).

When bringing a vehicle to any garage please do not leave valuables in the vehicle (even the car tool kit) as it is not uncommon for items to be stolen at the garage.

In the case of a major breakdown Siriafrika Ecoventures will supply a mechanic and a new vehicle as soon as possible (contact the office). Drivers cannot travel at night. If a breakdown occurs late in the day a driver can be sent no sooner than early the next morning. Renters who travel outside town will be required to repair vehicles at their own expense and depending on the nature of the repairs may receive reimbursement of costs incurred when they return the vehicle.  To receive reimbursements renters must provide receipts.


ACCIDENTS
In the event of an accident, first contact the police.  It is mandatory that you receive a police report for any traffic incident.

Then contact the Siriafrika Ecoventures office (we may be able to help you with the police procedure).
After an accident do not leave the vehicle unattended as it is not uncommon for unattended vehicles to be vandalized.
Siriafrika Ecoventures will supply a vehicle to replace your damaged vehicle if there is one available.
Availability cannot be guaranteed.
Please be careful when parking.
Lock the vehicle and close all windows. Vandalism of unattended cars is not uncommon.
Park in designated parking areas only.


CAR HIRE AGREEMENT
Self drive cars are hired subject to the company’s standard form of agreement. Siriafrika Ecoventures reserves the right to refuse a hirer at anytime without giving any reasons.


DRIVER’S LICENCE/DRIVER
The hirer and/or authorized driver must have held a full and valid driving licence for a minimum of 2 years up to and including the time of hire and that licence must bear no current endorsements during the last two years. A driving license from the country of residence or an International Driver’s Permit is generally acceptable, provided valid as above.
   
The hirer and/or authorized driver must be over 23 years of age and under 70 years of age. The hirer and/or authorized driver must also be able to provide proper means of identification other than a driver’s licence.


CHAUFFEUR DRIVEN

Applicable during working hours (0800 - 1800 hours). Drivers overtime charges after 1800 hours is US$4 per hour.


SECURITY
The hirer should ensure that the hire vehicle is locked when unattended. The vehicle must not be parked in a public area for long periods. When CDW (Collision Damage waiver) or TPI (Theft Protection Insurance) is declined, the renter’s financial responsibility will be the full value of the damage to the vehicle and loss related expenses: regardless of fault. If CDW is accepted the renter’s responsibility (Non waiver responsibility) will be USD 1000.
For security reasons Siriafrika Ecoventures does not allow its cars to be driven to North Eastern region of Garissa and Maralal. In case there is an urgent need for such a journey, Siriafrika Ecoventures should be informed beforehand to seek police escort at an extra fees which the hirer will bear.


INSURANCE
All our vehicles are insured but in all cases, the hirer is responsible for repairs arising from damage to the vehicle dues to careless driving or careless handling of the vehicle. The vehicle should be return the same way it was received.
Repairs of vehicle can be done only after informing Siriafrika Ecoventures to a tune of US$1000 being the excess cost for Insurance.
Any damaged tyres, windscreen and tools will be replaced at the hirer’s cost as they are not covered by the insurance.


UNDER NO CIRCUMSTANCES SHOULD THE VEHICLE BE USED FOR:
The carriage of passengers or property for hire or reward.
Racing, speed testing or driving instruction.
Propelling or towing any other vehicle or trailer.


CROSSING BORDERS
Written authorization should be obtained from Siriafrika Ecoventures, should the hirer wish to cross a state border. Our rental vehicles will be allowed into Kenya and Uganda. Siriafrika Ecoventures will not accept any responsibility if the hirer is refused entry into another country. A cross border insurance fees is applicable and the fee depends on the number of travelers accompanying the hirer.
For cross border formalities to be arranged Siriafrika Ecoventures should be informed at least 48hrs before the day of crossing the border.
Any other cross border charges are payable directly at the border.


ONE- WAY RENTALS

All our cars are picked and dropped in indicated town. Pick up and drop off in any other location will be treated as a
one way rental.
One way rentals are permitted only if prior arrangement has been made with Siriafrika Ecoventures and is subject to drop-off charge.
One way rentals to other locations will be at the company’s discretion.